This is a great service. Keep it up. You have built considerable goodwill with me. Send this to your management if you wish.

Good luck.
William

I followed your instructions through the first 16 steps. It seems to be working great. I don't know who sent this, but that was the best instructions I ever had. It was simple. Easy for me to do. Step by step. Thanks I appreciate that

Brenda James.

Thanks, and everything works now!!! You guys should give lessons to Other internet companies and services who cannot give a straight answer to a simple question!!!

Worked like a charm. This is one of the few times that I have received such a quick response from any support services and the procedure worked!!

Thanks.
Tom Brady

Please forward to a manager or supervisor!! I want to compliment your support team for their response to my reported problem. The response was: RAPID (less than 24 hours) Complete and easy to understand Effective ( my wife's machine is now up and running with Bluelight) I was employed by IBM for over 30 years and during that time I managed a team of remote program support reps. (worked on programming problems via the telephone) We worked hard to be as efficient and effective as was your support for this problem.

Thank You.
W. Patrocky

THANK YOU!!! I want to thank you for all your very clear, concise instructions and comments. Many things I did not know and some were reminders. I appreciate the time and thought you put into trying to solve my computer problem. I was employed in the past for many years working with computer hardware, but not in recent years, and have had many contacts with various tech support services. I am certainly not a professional at this point, but not quite an amateur either. I have to say that this is undoubtly the best tech support I have ever received. THANK YOU AGAIN!

Sincerely,
Belinda Young

Thanks for the return letter I finally found the problem and have it going correct.

THANKS AGAIN
Robert Tester